A powerful service request management solution for effective handling of requests from both internal and external customers. Get the full request lifecycle automated within hours, ensure that it’s easy to submit requests, each service request goes through a reliable handling process quickly, and deliver services that 100% satisfy your customers.
Service request management is no more about solely IT service requests. All departments, such as HR, Procurement, Finance, Compliance, Marketing/Sales, etc. accept and manage a variety of service requests from both customers and employees. It becomes vital for businesses to ensure quicker service request turnaround time, be request-ready, once a new type of service is welcomed and be remote-ready, whenever it is needed.
Business process management software by CMW Lab is designed to empower non-technical executives for quick request handling automation and full control over request management. Easily create service catalog, configure request forms and processes, set up SLAs (Service Level Agreements) without coding and delays. Moreover, CMW Platform allows you to add new services, modify forms and request handling processes on-the-fly within a highly intuitive user interface.
An advanced service request management system can grow with your business as its needs change. Start from improving IT or HR service management, social services approval or external customer request management. Then add more services and scale your automation success to back-office operation management or even a Global Service Centre (GSC) or Shared Services Centre (SSC). You can go beyond and use the same software for customer order management, lead to cash management, partner and supply chain management, and more.
The Best Business Process Management Software in 2023
CMW Platform is rated #1 BPM suite in 2023 to start your business automation.
Easily design request forms, re-use them and add new fields when needed without coding.
Have a new, automated request handling process up and running within days, not months.
Get advantages of on-the-fly changes to request-forms and automated processes.
Identify request management bottlenecks and implement corrective action in time:
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