IT Service Request Management

IT Service Request Management software to enhance customer satisfaction

IT Service Request Management is the process used by IT customers to interact with their IT organization. It provides for handling of incidents, service requests and change requests.

CMW IT Service Request Management software enables end-to-end management of all kinds of IT requests – including maintenance, update, and change – and covers all process stages starting from request opening, task initiation, task and request tracking and request fulfillment.

CMW IT Service Request Management is fully aligned with ITIL and allows for process-based work order assignments, request status reviews and request approvals.

Pre-integrated with CMW IT Service Catalog and the CMDB, CMW IT Service Request Management ensures timely and efficient request fulfillment in full compliance with the assigned SLA.

Benefits

• Shorter response and resolution times
• Improved resource efficiency through flexible workflows
• Real-time metrics and KPI’s