Configuration Management Database (CMDB) delivers an integrated view on IT assets, technologies and services and this way plays the central role in core ITSM processes – such as Change and Problem Management, Configuration and Asset Management, Fulfillment and SLA Management.
CMW Lab CMDB and Service Inventory provides a federated representation of all managed resources and enables complete configuration lifecycle management with focus on service impact analysis and service quality.
Leveraging the award-winning graph-based data modeling technology CMW ElasticData, СMW Lab CMDB and Service Inventory supports both small business and enterprise implementations through unlimited data and process scaling capabilities.
CMW Lab Configuration Management Database (CMDB) software allows to serve multiple external and internal customers delivering both established ITIL CMDB and next-gen ITSM functionality and uniquely supports Cloud and subscription based offerings for managed service providers, system integrators and telecom operators.
CMW Lab CMDB and Service Inventory enables feasibility checks for new services as well as impact analysis and forecasting for service modification scenarios.
CMW Lab Configuration Management Database (CMDB) software allows to correlate infrastructure events with customer-facing services and the related SLA’s, provides business impact analysis and calculates potentially incurred penalties as a result of the system fallout.
Pre-integrated with CMW Lab IT Service Desk, CMW Lab CMDB allows to flexibly configure incident and problem prioritization based on business requirements, SLA’s and customer specific criteria.
CMW Lab supports established ITIL Configuration Management Database (CMDB) Incident Management functions and extends those with additional capabilities of resource and group task management, which allows to restore interrupted or failed IT services significantly quicker.
CMW Lab CMDB and Service Inventory provides facilitated Problem and Change Management through pre-integrated Process and Project Management. It prevents recurring incidents and problems and minimizes their impact on the business.
CMW Lab CMDB software allows to register, schedule, authorize and implement changes to all managed resources considering business requirements, configuration dependencies and potential SLA impact.
The Asset Management function of CMW Lab CMDB and Service Inventory enables a budget view of the IT assets and supports full asset lifecycle management.
CMW Lab CMDB software allows to define configuration items and their interdependencies and store them centrally, this way enabling a federated view on all managed IT resources, assets and services.
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