Best business process management tool / BPM platform in 2024

CMW Platform

Manage and control business processes using low-code, BPMN 2.0, process automation, case management. Build a reliable ground for digital transformation.

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Hand business processes
back to business people

CMW Platform increases practical participation of business people in creating innovative business applications and developing the IT landscape. Enjoy a full set of tools for modeling, executing, and optimizing the enterprise’s processes. Get the advantages of iBPMS (Intelligent BPM Suite) and Low-code platforms in a single digital environment:

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What users say

CMW Lab flexibility is outstanding. It can adapt to custom requirements and processes, and enables us to automate and manage our work more efficiently. And that is exactly what we were expecting from workflow software.»

Megs Suratkal,
Senior Director, Acronis Service and Support

Main features

Business process modeling

A graphical model of a business process is a basic component of business process management. It demonstrates the interrelationship of all process elements within the enterprise. Such representation helps to focus on the target and significant information for solving tasks of optimizing business processes.

CMW Platform provides flexible and convenient tools for modeling business processes even for non-technical users. Moreover, forms development, interface adaptation, and basic integrations configuration can be also performed by citizen developers simply in a web browser. Create a process diagram, define participants, and describe their set and sequence of actions using BPMN 2.0 as a global standard for BPM.

Business process modeling  Business process modeling

Process Architecture Modeling

The success of process management in a company largely depends on the organization's ability to prioritize process optimization, focusing primarily on key business capabilities. A business capability is the combination of processes, people, and technologies that create value and align with the company's strategic goals. In other words, a business capability describes "what" a company is capable of doing, while business processes describe "how" the company implements its capabilities. A business capability model visualizes the entire range of specific business capabilities, and process architecture helps visualize the relationships between processes.

CMW Platform provides the ability to quickly build business capability and process architecture models, visualize the connections between processes, and link them to specific goals. Process Architecture Modeling is updated during optimization, which helps analyze the situation from a "top-down" perspective and effectively plan upcoming changes.

Process Architecture Modeling  Process Architecture Modeling

Business Processes Automation

Depending on the selected settings, the business process can be started manually or automatically according to a schedule, incoming request, or condition. With the appropriate access rights, a user can obtain information about the previous and next steps of the process and visually evaluate its completion.

CMW Platform uses powerful process engine that:

  • Routes requests
  • Automates task assignment to users
  • Calls external systems and services
  • Accepts requests from external systems
  • Collects necessary data, processes it
  • Provides access to data in the context of the running process

CMW Platform ensures a process execution of the required complexity and decomposition level in a single environment.

Business Processes Automation  Business Processes Automation

Monitoring and analysis

Business process monitoring is one of the BPM tools that helps identify bottlenecks and respond to critical situations by adjusting the process flow or employee actions. Successfully address monitoring tasks with constant access to process statistics and data in a convenient format.

During the execution of business processes, CMW Platform collects detailed statistics on their metrics and indicators. Visual representation of this data simplifies the control of process execution, identifying the growth points. Comprehensive visual reports are also a source of information for redesigning complex business processes, fact-driven decisions, and adjusting process architecture.

Monitoring and analysis  Monitoring and analysis

Integration with third-party systems

Switching between multiple systems significantly slows down the work process. The task of a usiness process management software is to create a dedicated digital environment uniting other technologies (RPA, AI), internal information systems (ERP, CRM, etc.), and end-to-end business processes, eliminating the need to switch between different applications.

Start building your digital environment easily via the OData protocol and an open API.

Integration with third-party systems  Integration with third-party systems

POWERFUL AND EASY PROCESS AUTOMATION YOU WERE SEEKING. RISK-FREE TRIAL!

CMW Lab BPM platform and system benefits

For employees

For employees

  • Modern user interface
  • All work in a single personal account
  • Ability to delegate routine tasks to "robots"
  • Access from computers and mobile devices
  • Paperless technologies

For business

For business

  • Transparent processes, up-to-date information, reporting
  • International standard processes description - BPMN 2.0
  • Process architecture (business capability model of the company)
  • Smooth migration from accounting to cases and processes
  • Continuous improvement of business processes

For IT

For IT

  • Business logic and forms are set by citizen developers with clicks, not coding
  • Full-fledged script programming
  • Open API for integration with other systems
  • Technical architecture based on open standards
  • Ability to redistribute time from supporting the current system to new projects

Convenient BPM tools for managing and optimizing business processes

Organizing business processes in a business process management solution involves building a business as a network of interconnected business processes. Automated processes establish the order of business operations and increase team effectiveness to achieve results. When implementing process management, businesses improve short-term results as well as long-term ones. This is due to the constant practice of optimizing business processes and their evolutionary development by business people.

CMW Platform includes a complete set of business process management tools that are part of BPMS software. Each tool included in the CMW Low-code platform is designed to meet the current demands of businesses for flexibility in both main and supporting enterprise business processes.

CMW Lab covers the entire United States, providing services in various cities including New York, Ashburn, Los Angeles, Dallas, Council Bluffs, Springfield, Columbus, Miami, Washington, Nashville and more.

Frequently asked questions

BPM is a structured approach to improving and optimizing processes and workflows to enhance overall efficiency and achieve strategic goals. It focuses on modeling, automating, and analyzing processes for continuous improvement across the organization.


BPMS is a tool used to automate, monitor, and improve existing business processes and workflows. It helps ensure that internal operations are executed efficiently through tools like process mapping and lifecycle management.


  • Traditional BPM: Focuses on modeling and optimizing static workflows.
  • iBPMS: Incorporates AI/ML and RPA for advanced process enhancement.
  • Case Management: Manages unstructured, flexible workflows that require adaptability.

BPMS focuses on standard automation and optimization, while iBPMS adds AI and RPA for deeper analysis and more advanced improvement.


  • Task Automation: Automatically routes and assigns tasks.
  • Integration: Connects with third-party systems for seamless operation.
  • Data Processing: Automatically collects and processes relevant data.

BPM software offers key advantages, including:

  • Automation: Reduces task completion time and minimizes human error.
  • Optimization: Enhances workflow design through continuous data analysis.
  • Performance Monitoring: Tracks task performance and allows for quick issue resolution.
  • Flexibility: Enables businesses to adapt to change more easily.
  • Collaboration: Fosters effective communication and cooperation among teams.

  • Modeling: Visualizes workflows for easy understanding and improvement.
  • Automation: Manages tasks automatically for increased efficiency.
  • Monitoring and Analytics: Tracks performance and provides data-driven insights.
  • Task Management: Organizes and tracks task completion.
  • Integration: connecting with existing systems and services.
  • Process orchestration: Managing and coordination all processes. 

When selecting BPM software, consider:

  • Business Needs: Identify key areas for automation.
  • Functionality: Ensure the platform matches your operational needs.
  • Scalability: Choose a system that grows with your company.
  • Integration: Ensure compatibility with existing tools.
  • User-Friendly Interface: Make sure the platform is intuitive.

Business process management platform improves customer interactions by:

  • Automating Customer Service: Speeds up and improves accuracy in handling requests.
  • Process Transparency: Allows customers to track their requests in real time.
  • Personalization: customizes processes based on customer needs.

Industries such as finance, logistics, education, IT services, telecommunicationshealthcare, and manufacturing benefit significantly from BPM as it streamlines operations, improves compliance, and increases overall efficiency.


  • Deployment: Cloud systems are hosted online, while on-premises systems are installed locally.
  • Cost: Cloud systems follow a subscription model, while on-premises solutions require upfront investment.
  • Scalability: Cloud systems are easier to scale and adjust.
  • Security: Cloud solutions are managed by providers, while on-premises require in-house management.

Business process management platform integrates with other systems via:

  • APIs: Connects with external systems.
  • OData protocol used for data access and exchange between systems. 
  • Pre-configured Integrations: Integrates with ERP, CRM, and other platforms.

BPM platform can automate:

  • Application Management: Handles product or service requests.
  • Contract Management: Streamlines contract creation and approval.
  • HR: Simplifies hiring, training, and evaluation processes.
  • Financial Operations: Manages budgets and approvals.
  • Manufacturing: Production planning, quality control, and inventory tracking and management.
  • End-to-end business processes.

To implement BPMS:

  1. Define key processes for automation.
  2. Choose a suitable platform.
  3. Plan the rollout with testing and training.
  4. Set up the software and integrate it with your existing tools.

For smaller businesses, choose tools that offer:

  • Cost-efficiency: Cloud solutions with flexible pricing.
  • User-friendly: Intuitive and easy to navigate interfaces.
  • Scalability: Easily adaptable systems to support growth.

BPMS platforms offer:

  • Online Courses and Webinars: To help users get started.
  • Video Tutorials: Step-by-step guides for using the software.
  • Technical Support: Access to help through tickets, chats, or phone.

  • Hyperautomation: AI and RPA for more complex processes.
  • iBPMS: Next-gen tools for deeper analysis.
  • Low-Code/No-Code: Build apps without advanced coding knowledge.
  • IoT Integration: Real-time data collection and process control.
  • Customer Experience Focus: Automating customer service for better engagement.
  • Cybersecurity: Enhanced risk management.
  • Sustainability: Integrating environmental and governance standards.

These trends will drive innovation and efficiency, making businesses more adaptable and competitive.

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