Collaborative Minds Blog

Help Desk

End-to-end IT Help Desk Workflow Best Practices

The help desk at a company is an incredibly important source of assistance and information. It is a direct link between the IT department and the end-user. The help desk seeks to provide support and troubleshooting for the myriad of end-users of a given process or service.

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IT Help Desk vs. Service Desk: What’s the Difference

IT help and service desks are services that are designed to offer support for users and businesses. This is where users go when they are experiencing issues with the software or a particular process, as well as where people can go to find basic information and ask pointed questions.

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